Return & Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be non-personalized, in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@reverathelabel.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@reverathelabel.com
Return Shipping Costs
If the return is due to a defective, damaged, or incorrect item, we will cover the cost of return shipping and provide a prepaid return label. If you are returning an item because you changed your mind or ordered the wrong size, the cost of return shipping is the responsibility of the customer.
Return shipping costs will vary depending on your location and chosen carrier. We recommend using a trackable shipping method.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Lifetime Warranty
Every Revera piece is covered by our Lifetime Warranty against craftsmanship defects and normal wear issues, such as loose stones or broken clasps.
Not covered: misuse, accidents, lost or stolen items, or natural tarnishing/discoloration from chemicals, perfume, or moisture.
To make a claim, email info@reverathelabel.com with your proof of purchase and a description of the issue. If eligible, we’ll repair or replace the item free of charge. This warranty covers repair or replacement only and does not entitle you to a refund, and is separate from the 30-day return window above.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned under our standard 30-day policy, including custom products (such as special orders or personalized items), as they are made specifically for each customer and cannot be resold. Personalized items are only eligible for resolution under our Lifetime Warranty above (repair or replacement for defects) — they cannot be returned or refunded due to a change of mind, sizing, or style preference.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
UK Statutory Rights — 14-Day Cooling Off Period (UK Customers Only)
Under the Consumer Contracts Regulations 2013, UK customers have the right to cancel or return their order within 14 days of receiving it, for any reason and without justification. As above, your item must be non-personalized, in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
This statutory right applies to UK customers only. US customers are covered by our standard 30-day return policy above.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@reverathelabel.com
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at info@reverathelabel.com
Contact Information
Store name: Revera the Label
Company Address: 3140 W. Main Street, Riverton, Wyoming 82501, United States
UK Warehouse address: Unit 3 Industrial Estate, Tame Road, Birmingham, West Midlands, B6 7HS, United Kingdom
USA Warehouse address: 20212 87th Ave S, Kent, WA 98031, United States
Email: info@reverathelabel.com
Customer Support Hours:
Monday – Friday | 09:00 – 17:00 (EST) / 14:00 – 22:00 (GMT)
Saturday – Sunday | 11:00 – 16:00 (EST) / 16:00 – 21:00 (GMT)
We aim to respond to all enquiries within 24 hours.